This policy covers cancelling an order placed with SELVA CARE PRODUCTS SDN BHD 202601033127 (1695222-H): plans change, and this is where you stand when yours does.
Window
Two timing rules decide whether a cancellation can go through:
Open period – an order can be cancelled within 24 hours of purchase, and the refund is a full one.
Past that point – once 24 hours have gone by, cancelling may not be possible, since the order may already have been processed or shipped.
Request
Starting a cancellation takes one step from you and one from us:
Your part – contact our customer service team straight away and give them your order number.
Our part – the support team checks the status of that order and confirms whether it is still eligible for cancellation.
Refund
An approved cancellation is paid back the way you paid us:
Method – the refund goes to the original payment method.
Timing – allow 7–14 business days for it to be processed and to show up in your account.
If you are unsure whether your order can still be stopped, just ask; we would rather check it for you than leave you guessing:
📧 Email: selvacareproducts@outlook.com
🏢 Address: 40-02, JALAN ROS MERAH 2/11, TAMAN JOHOR JAYA, 81100 JOHOR BAHRU, JOHOR
🌐 Website: https://selvacareproducts.com/contact-us/