This policy covers returns, refunds and exchanges on anything bought from SELVA CARE PRODUCTS SDN BHD 202601033127 (1695222-H): what qualifies, what we need to see, and how long you have to raise it. It is worth reading before you order rather than after.
Eligibility
Items we sell are not exchangeable or refundable; four situations are the exceptions:
Wrong item – we sent you something other than what you ordered.
Mismatch – what arrived does not match what the website advertised, whether that is the description, the specifications, the features or the information given.
Poor condition – the item reached you spoiled, damaged or defective.
Late arrival – the delivery ran past the timeline stated in our Shipping Policy.
Evidence
A request stands or falls on what you can show us, so three things are asked for:
Unboxing video – one clear, continuous recording taking in the unopened parcel, its shipping label, the packaging and the item you received.
First-use video – where it applies, clear footage of the item being used for the first time.
Supporting material – photographs, order details or any other document we ask you for.
Process
Timing is the part that catches people out:
Where it goes – email your return or refund request to our support team at selvacareproducts@outlook.com within 24 hours of the item reaching you.
What we cannot take – a request that comes in after that 24-hour window, or that arrives without the evidence above, will not be accepted.
If any of this leaves you unsure, ask us before you act; we would rather talk it through than leave you guessing:
📧 Email: selvacareproducts@outlook.com
🏢 Address: 40-02, JALAN ROS MERAH 2/11, TAMAN JOHOR JAYA, 81100 JOHOR BAHRU, JOHOR
🌐 Website: https://selvacareproducts.com/contact-us/