This policy covers the personal information that reaches SELVA CARE PRODUCTS SDN BHD 202601033127 (1695222-H) when you visit the website and shop with us: what we collect, why we hold it, who else sees it, how we guard it, and what you can ask of us.
Collection
Four kinds of information may come to us:
Personal details – your name, phone number, email address, and your shipping and billing address.
Payment details – credit or debit card details, or those of another payment method you use, all handled securely by third-party payment gateways.
Order details – the products you buy, your order history and your stated preferences.
Usage data – your IP address, browser type, device information, the pages you visit and cookies.
Uses
What we hold is put to five purposes:
Fulfilment – processing your orders and completing them properly.
Communication – getting in touch about a purchase, a support enquiry or a promotional update.
Optimisation – improving the website, our services and the experience of buying from us.
Security – heading off fraud and keeping the site and the people on it safe.
Compliance – meeting every legal and regulatory obligation that applies to us.
Sharing
Your personal information is never sold and never rented out; it is passed on in only these narrow ways:
Trusted third parties – the partners who help us run the website, such as hosting, payment processing and shipping.
Legal authorities – law enforcement or regulators, where the law requires it of us.
A standing condition – every one of those partners is contractually obliged to protect your data to our standards.
Security
We back that information with real measures, and we are straight about their limit:
What is in place – industry-standard protection, among it SSL encryption, secure servers and regular monitoring.
What we cannot claim – we use every commercially acceptable means available to us, yet no method of sending data over the internet is 100% secure.
Cookies
Cookies and similar technologies sit behind two things:
What they do – improve your experience on the site, track how it performs and personalise the content you are shown.
What you decide – your browser settings can control them or switch them off, though parts of the site may work less well afterwards.
Rights
Three rights sit with you:
Access & correction – ask to see what we hold about you, or to have it corrected.
Deletion – ask us to delete your data, subject to the legal and administrative requirements we have to meet.
Opt-out – unsubscribe from our marketing emails whenever you please.
Any question about your privacy is a fair one, and we would rather answer it than leave you guessing.